Brook Veterinary Centre

Brook Veterinary Centre is an independent veterinary clinic established in 1989 (per its website). It provides routine care for a wide range of small pets—including dogs, cats, rabbits, and other small animals—and also offers procedures like neutering and dentistry. Reviewers repeatedly mention long-term continuity with the same vet (Jim/Mr Shaw) over many years, with specific examples of taking time to discuss options and handling anxious cats calmly; however, one reviewer reports being told the practice was only taking “certain clients” and describes a rude, obstructive registration experience with reception after an email was ignored.

Concrete specifics supported by the sources include

• •Species explicitly listed on the website include dogs, cats, rabbits, guinea pigs, ferrets, hamsters, and birds.
• •Owners describe consultations where the vet “take[s] the time to talk… and discuss options.”
• •Multiple reviews name Jim Shaw (also referred to as Mr Shaw) as the vet providing care over 4–15+ years.
• •A wheelchair user reports staff coming out to collect cats from the car park due to accessibility issues.

Services

From the clinic website

• •Health checks
• •Treatments and vaccinations for dogs, cats, and rabbits
• •Treatments for rabbits, guinea pigs, ferrets, hamsters, and birds
• •Worming
• •Neutering
• •Animal dentistry
• •Pet passports
• •“Long term care and expert advice” (as described on the website)

Emergency/out-of-hours (as stated on the website)

• •For out-of-hours emergencies, clients are advised to ring the normal number for further advice.

People

• •Jim Shaw / Mr Shaw (vet): Mentioned by name in multiple reviews. Owners describe long-term care relationships (e.g., 4.5 years for a dog; ~15 years for cats). Specific feedback includes “going above and beyond” supporting a cat, and taking time to talk through a pet’s condition and discuss options.
• •Jo (receptionist): One reviewer praises “excellent service.” Another reviewer describes an opposing experience with reception—reporting a rude, unprofessional interaction and barriers to joining the practice, including being told they were only taking on “certain clients.”

Reviews

Google rating: 4.7 stars from 150 reviews. “”

• •Long-term clients commonly mention staying with the practice for many years and specifically returning to Jim Shaw for ongoing care.
• •Several owners describe careful communication: taking time to talk through a pet’s situation and discuss options.
• •Handling of anxious pets is specifically mentioned: one cat described as very anxious/likely to bite due to pain, with staff staying calm and patient.
• •There is conflicting feedback on front-desk/registration: one review thanks receptionist Jo for excellent service, while another reports an ignored email, a rude reception interaction, and being told the practice was only taking certain clients.
• •One review highlights an accessibility limitation for wheelchair users, with staff offering a workaround by collecting pets from the car park.