Woodcroft Veterinary Group

- Many owners praise the team’s compassion, especially in emergencies and end-of-life situations, describing staff as calm, kind and respectful at difficult moments. - Communication is a repeated positive theme, with reviews mentioning clear updates, follow-up calls, reassurance, and helpful explanations around insurance and treatment costs. - Specific examples of care mentioned include urgent treatment for a corneal ulcer, emergency support for very sick pets, and prolonged resuscitation efforts after one emergency arrival.

Woodcroft Veterinary Group in Stockport is part of VetPartners and offers routine, emergency and referral veterinary care through its hospital facilities. Recent experiences are mixed but lean positive, with many owners praising compassionate treatment, clear updates and thoughtful aftercare, including during end-of-life situations. A smaller number of recent reviews raise concerns about out-of-hours costs, emergency decision-making, and the handling of a stray cat case.

Services

•Emergency and out-of-hours care: The hospital handles urgent cases, including pets brought in by owners who are not registered with the practice. Recent reviews mention Christmas Day care, CPR and injectable treatment during an emergency, and support for very unwell dogs and cats.
•Referral and advanced treatment: The practice accepts referrals, with reviews mentioning a heart murmur case needing immediate treatment and urgent ophthalmic care for a pug with a corneal ulcer.
•Routine veterinary care: Website-listed services include annual vaccinations, flea and worm control, and health check-ups.
•Diagnostics, surgery and hospital facilities: The practice lists separate cat and dog wards, large hospital wards, six operating theatres, CT, X-ray, ultrasound, lab facilities and a visiting MRI service.

Pricing

No published pricing information is currently available for this clinic.

People

•Alistair – named in a review as the surgeon involved in urgent treatment for a pug’s corneal ulcer.
•Alex Wilson – praised for urgent, compassionate care and helping an owner find a solution after a difficult prior experience elsewhere.
•Helen and Chloe – highlighted for aftercare support, including daily calls and updates after an emergency case.
•Zuzi – mentioned positively in a referral case involving a heart murmur, with clear explanations and follow-up.

Reviews

Google reviews show 4.4 stars from 183 reviews. Recent feedback is mostly very positive, though there are a few serious negative accounts.

•Many owners praise the team’s compassion, especially in emergencies and end-of-life situations, describing staff as calm, kind and respectful at difficult moments.
•Communication is a repeated positive theme, with reviews mentioning clear updates, follow-up calls, reassurance, and helpful explanations around insurance and treatment costs.
•Specific examples of care mentioned include urgent treatment for a corneal ulcer, emergency support for very sick pets, and prolonged resuscitation efforts after one emergency arrival.
•Negative reviews focus on out-of-hours cost concerns, one disputed recommendation for immediate euthanasia during a late-night consultation, and one complaint about a severely unwell stray cat not being kept in for treatment.

Reviews for Woodcroft Veterinary Group

Note: Showing the 10 most recent Google reviews out of 183 we track in total. Recent reviews may not be representative of overall sentiment.

Jennifer

2 months ago

I have never received anything but exceptional care from the hospital. Even on Christmas Day when the team were away from their families and still providing incredible services for when the worst happened to ours. Thank you from me and on behalf of everybody who uses Woodcroft and doesn’t say it!

Kathy

Terry Moran

When your pet is on need of emergency treatment, you don't expect to be legally robbed. I understand its got to cost more, due to the unsociable hours. But £295 just to be seen, is disgusting. Then there's the treatment costs. I was quoted between £1,200 to £1,400, and told it could be more. As this was just a basic quote. Further treatment meant further cost.. It's hight time the government pulled its finger out, and sorted vet pricing out. The cat ended up being put to sleep. They wanted £240 to have it cremated, we took the cat to the Manchester dogs home. The cost of cremation was £95. Then a further £51 to have the cats ashes put into a wooden cat casket. Why so much difference. Arnt they supposed to be animal lovers. It seems some people and companies are only interested in profit.

Sara Davidson

I took an extremely unwell poorly stray here the other day, and they told me to put him back and they wouldn’t keep him in because nothing was wrong. After eventually finding rescue space for him, the vets who examined him both got visibly upset at his physical condition & were appalled that any reputable vet would turn away a cat this unwell, stray or not. He has severe pancreatitis & was literally starving to death, they said without intervention he would’ve died if he was put back as per advice. Riddled with fleas and worms and severely anaemic. He died today. If I had taken the advice he would’ve died on the streets, alone. I’m aware veterinary practices can’t do much with strays, but I would have expected at the very least they would’ve cared enough to help treat him. I really am appalled, I have used this vet’s before in an emergency for my own cats, and had nothing but amazing care but this experience showcased that it matters if a cat is owned whether or not it will receive care. I’m not a vet but I and multiple members of the public, alongside other vets who saw him after I got him rescue space could see how much this cat was on the brink. If a malnourished cat who looks severely anaemic, is battered, covered in faeces & full of fleas and worms eating away every bit of energy he had left is not cause for medical concern I don’t know what is. I would advise that any vet prepared to turn away a very sick cat be re-trained on how to care for animals because it really did make me lose faith in this practice.

paula marland

3 months ago

The staff are so friendly and helpful, they were patient and calm with my dog which helped get him better. Would definitely recommend.

Rochelle O'Connor

5 months ago

*UPDATED* The generic copy and pasted message I’ve received in response to my review is laughable and makes you look like an even more uncaring and money grabbing company.. There is no care, compassion or even acknowledgment. Your company is a joke and I hope that people seriously think about whether your advice to kill their pets is what they should be listening to!!! I brought my boy here at around midnight after getting home from work and seeing he was sick. The vet told me after a quick consultation that his advice was to put Oscar to sleep immediately and told me I would be acting unethically to do anything else as he didn’t think he would get through the night. I was absolutely broken and I felt the vets approach towards my situation was harsh and desensitised. I elected to treat my boy and take him to my normal vets in the morning. I wanted to at least give him the night to recover as he wasn’t ill that morning and it was all so sudden. I took him home and the next morning my vets treated him for an infection with steroids and antibiotics. More than two weeks later, my 21 year old boy is back to his usual self, running around shouting for food, playing with his toys and dribbling when you stroke him. My advice here would to be cautious, just because Oscar is old and had an infection, doesn’t mean his life wasn’t worth saving.. I’m suspicious of a vet who charges £260 past 11pm for a consultation who then advises such an expensive procedure at the same time.. Hmm, safe to say I’m glad I didn’t listen to his advice as although there was uncertainty for a week, Oscar is better now and back to living a full and happy life the old boy 😊

Sarah

We cannot thank the team at Woodcroft Vets enough for the compassionate care they gave our dog in her final days. Every single member of staff was kind, understanding and treated both her and us with such dignity and respect during an incredibly difficult time. Nothing ever felt rushed, and their genuine empathy made all the difference. A truly lovely team who went above and beyond, and we will always be grateful for the care they showed us.

Andrew Hopper

Our pug was urgently treated at Woodcroft for an ulcer on his cornea. The care from the staff was fantastic from the reception team, the nurses and the brilliant surgeon Alistair. Hopefully we are at the end of the treatment but I cannot recommend highly enough, every one at the hospital, pets are truly part of the family and watching what our Reggie has gone through is distressing, without Woodcroft it could have been so much worse. Thank you from the bottom of our hearts xx

Cirklen Yu

It's been just over a year since my Mimi was last treated at Woodcroft Veterinary Hospital. An extremely traumatic experience that I had at another veterinary surgery was put right by Woodcroft. Mimi was very well looked after by Alex Wilson, and Alex treated my need to find a solution with urgency and compassion. I cannot thank Alex enough for helping Mimi and I feel forever grateful and lucky to have had Alex looking after us. I really cannot recommend Woodcroft enough and I hope my review and latest photos of Mimi gets passed on to Alex.