Dog & Cat Vets in Stockport

## Summary This is a **locally owned Vets4Pets practice (Companion Care Ltd)** with a **modern, well‑equipped setup** (in‑house lab, digital imaging, operating theatre, separate dog/cat wards, and an isolation unit). The website positions it for **surgery and advanced diagnostics** (including orthopaedics, cardiology workups, endoscopy and ultrasound), and it’s also listed as a **veterinary nurse training facility**. From the latest reviews, owners most often describe: - **Good clinical communication and compassion in difficult moments**, including **detailed explanations** and support around pet loss. - **Ability to see small/exotic pets** when needed (e.g., an **emergency appointment for a pet mouse** with gentle handling and medication provided). - A repeated operational drawback: **overbooking and long waits**, with reports of appointments running **30–40 minutes late (and sometimes over an hour)** and a **noisy, stressful waiting room** for pets. ## Services Services and capabilities mentioned on the clinic website include: - **Surgery & procedures:** airway surgery, ear surgery, soft tissue surgery, **cruciate surgery**, fracture repair, orthopaedics, operating theatre, anaesthesia, blood transfusion. - **Diagnostics & imaging:** **digital X‑ray**, **dental X‑ray**, ultrasound, ECG, echocardiography, endoscopy, blood pressure monitoring, Tonopen (eye pressure testing). - **In‑house testing:** biochemistry, haematology, electrolytes, in‑house laboratory. - **Dentistry:** dentistry and dental imaging (dental X‑ray). - **Cancer care:** chemotherapy & cancer treatment. - **Preventive / routine care & clinics:** microchipping, nurse clinic, weight clinic, health plans, prescriptions/medication. - **Species noted:** small mammals and exotic pets; rabbit medicine and testing; small mammal medicine and surgery. - **Facilities:** hospital ward, **separated dog & cat wards**, isolation unit, pharmacy. - **Home visits** (listed on the website). - **Out-of-hours emergency care:** provided by **Woodcroft Veterinary Hospital** (as stated on the website). Review examples that align with the above include an **emergency appointment for a mouse** and medication provided, and multiple comments about the practice handling **cats and kittens** with intensive support. ## Pricing - **Out-of-hours emergency consultations (via Woodcroft Veterinary Hospital):** from **£240 before 11pm**, and from **£300 after 11pm** (website-stated starting prices). ## People Named staff mentioned in reviews: - **Jack (vet, role implied by context):** described as the person owners turned to after a bad experience elsewhere; reviewers say **options were explained in detail** and they didn’t feel “rushed out.” One review also mentions the practice following up with a **phone call a couple of days later** after initial contact via **WhatsApp**. - **Kobus:** a long-term client says their dog is “always excited to see” him, suggesting a **calm, trusted rapport** built over repeated visits. - **Pauline (name noted with some uncertainty by the reviewer):** praised for being **very gentle** during an **emergency visit for a pet mouse**, and for providing the medication needed rather than dismissing the case. Front-desk experience is described inconsistently: one reviewer found it “pot luck” whether they reached a **helpful receptionist**, and also reported difficulty getting through by phone. ## Reviews **Google rating: 4.6 stars from 1401 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Compassionate care and clear explanations**, including support during euthanasia/bereavement and owners feeling listened to rather than rushed. - **Help with urgent and small/exotic cases**, including an emergency appointment for a mouse and medication provided. - **Longstanding relationships:** at least one family reports using the practice over **15 years** across several pets. - **Operational complaints about access and flow:** repeated mentions of **overbooking**, **difficulty getting through by phone**, **appointments running significantly late**, and a **chaotic/noisy waiting room** that can be stressful for pets. - **Conflicting views on motives/value:** one review alleges “the priority is profit,” while others describe supportive care and going “above and beyond,” particularly with cats and kittens.

## Summary Medivet Heaton Chapel (Lea Green Veterinary Centre) is part of the Medivet group (a multi-practice provider with 400+ veterinary practices and 27 24-hour centres). The practice is set up for routine appointments and urgent day-to-day problems, with owners frequently mentioning quick appointment availability and visits for minor injuries. Medivet also states it provides access to 24-hour emergency care via its network, with a nationwide overnight emergency consultation fee of £130 (for consultations between 7pm–9am). Owners’ recent comments most often focus on practical experience: being able to get appointments quickly, reception handling changes to bookings flexibly, and vets/teams giving advice and recommendations that people found helpful. ## Services - General veterinary consultations for pets (multiple reviewers describe bringing dogs and cats for care over many years). - Advice and recommendations during appointments (mentioned in several reviews). - Assessment and treatment for minor injuries (one owner describes attending due to a minor injury). - End-of-life support for an elderly cat (one review specifically mentions the team being “especially lovely” at that time). - Emergency care arrangement (per Medivet): access to 24-hour emergency care at one of Medivet’s 27 24-hour centres. ## Pricing - Overnight emergency consultation fee (Medivet network): **£130** for consultations between **7pm and 9am**. ## People - Reception team: described as **efficient and friendly**, and **flexible** when an owner needed to alter an appointment. - Clinical team (“the ladies” mentioned by one reviewer): owners describe them as **patient** and **helpful with advice**, and as handling pets in a way that makes animals comfortable enough to “enjoy seeing” them. - Support in difficult situations: one owner highlighted the team’s manner when their **elderly cat reached end of life**. ## Reviews **4.6 stars from 255 reviews.** The latest reviews available are overwhelmingly positive and focus on appointment access, how pets are handled, and practical support from both reception and clinical staff. “Themes below are drawn from the latest written reviews available to us.” - **Appointments and scheduling:** owners say they can **get an appointment quickly**, and that reception are **flexible** with changes. - **Guidance during visits:** repeated mentions of **helpful advice and recommendations**. - **Handling of pets and clinic atmosphere:** dogs described as being relaxed and even enjoying visits; the practice is described as a **relaxing place** by one owner. - **Care over time:** multiple owners mention long-term use across **several pets** and continued satisfaction, including support during **end-of-life care**.

## Summary Woodcroft Veterinary Hospital is a veterinary hospital within a group of six practices (not described as part of a wider corporate chain in the information provided). The website positions it for routine care, referral work, and emergency cases, with substantial in-house facilities including six operating theatres, a CT scanner, x‑ray, ultrasound and lab facilities (with a visiting MRI service). Recent reviews strongly emphasise end-of-life support and urgent/critical care; multiple owners mention frequent updates (including follow-up calls) and extensive efforts during emergencies, while one recent review strongly disputes the appropriateness of advice given during a late-night visit and raises cost concerns. Concrete specifics mentioned by owners include CPR and injectables for 45 minutes on arrival in an emergency, daily follow-up calls after a pet’s death, urgent treatment for a corneal ulcer, and phone updates/check-ins after referral treatment for a heart murmur. ## Services Based on the website and reviews, services and capabilities mentioned include: - **Emergency care** (the clinic states it provides emergency services; reviews describe late-night attendance and urgent cases). - **Referral care** (the clinic describes referral services; one owner describes being referred for a heart murmur). - **Routine care**: annual vaccinations, flea and worm control, and health check-ups (website). - **Advanced diagnostics and hospital facilities** (website): CT scanner, x‑ray, ultrasound, lab facilities; large hospital wards with **separate cat and dog wards**; **six operating theatres**; **visiting MRI**. - **Ophthalmic/eye treatment**: urgent treatment for a **corneal ulcer**, including mention of a surgeon (review). - **Critical care interventions**: CPR and injectable medications in an attempted resuscitation (review). - **End-of-life care and aftercare support**: multiple reviews describe support during a pet’s final days, as well as follow-up contact afterwards (reviews). - **Veterinary Nurse Training facility** (structured clinic data). ## Pricing - One reviewer reports a **£260 consultation fee after 11pm** (review). - Reviews conflict on cost/value: some describe the hospital as **“very expensive”**, while another emphasises that **charges were explained before treatment** began. ## People Named staff mentioned in recent reviews: - **Alistair (surgeon)** – credited for urgent treatment of a dog’s **corneal ulcer**, alongside praise for coordinated support from reception, nurses and the surgeon (review). - **Alex Wilson** – described as handling a case with **urgency** and helping an owner “find a solution,” with the pet “very well looked after” (review). - **Helen and Chloe** – highlighted for **aftercare support**, including **daily calls**, updates, and persistence in trying to find answers after an emergency visit where the pet died en route (review). - **Zuzi** – seen for a referral appointment for a **heart murmur**; the owner notes detailed explanations, phone updates, and continued check-ins (review). ## Reviews **Google rating: 4.4 stars from 172 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency and critical-care effort is a repeated theme**, including one account of **45 minutes of CPR and injectables** on arrival, and others describing pets as “touch and go” but improved enough to go home the next day. - **Communication and follow-up** are mentioned often: owners describe being **kept updated every step**, receiving **calls with updates**, and in one case **daily calls** after a bereavement. - **Compassion around end-of-life care** is prominent, with several reviews focusing on dignity, not feeling rushed, and support in a pet’s final days. - **A clear negative outlier centres on decision-making and cost**: one recent reviewer says they were advised to euthanise immediately after a late-night consult, later treated elsewhere for an infection with antibiotics/steroids and reports recovery; they also cite a **£260 late-night consultation fee** and express distrust. Other reviewers explicitly disagree with “money” criticisms and say charges were made clear in advance.

## Summary Woodcroft Veterinary Group is a group of six practices with a veterinary hospital, providing routine, referral, and emergency care (established in 1976, per its website). The website describes hospital-level facilities including separate cat and dog wards, six operating theatres, CT, x‑ray, ultrasound, lab facilities, and a visiting MRI service. In the latest reviews available to us, owners most often describe clear communication and practical decision-making (for example, vets “answered all my questions,” explained medication, and one owner says they “never feel…charged unnecessarily”). Reviews also mention ongoing management of age-related issues with medication, and a “major op” with “outstanding” care. ## Services - **Routine and preventative care:** annual vaccinations, flea and worm control, health check-ups (website). - **Emergency care:** stated as offered (website). - **Referral care:** stated as offered (website). - **Species seen:** dogs, cats, rabbits (website). - **Examples mentioned in reviews:** medication prescribed for age-related conditions; treatment for an **ear infection**; a **major operation** (procedure not specified). - **Facilities/capabilities (website):** large hospital wards with separate cat and dog wards; six operating theatres; CT scanner; x‑ray; ultrasound; lab facilities; visiting MRI. ## People - **Holly (vet nurse):** mentioned by name; one owner says their dog “adores” her after a major operation and describes the overall care as “outstanding.” - **George:** mentioned by name; praised for handling a very nervous dog during an ear examination for an infection (“although she was scared she did let him look in her ears”). - Owners also repeatedly mention the wider team (receptionists, nurses, vets) for being welcoming and for **taking time to explain medication** and do **thorough check-overs**. ## Reviews **Google rating: 4.8 stars from 118 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners describe **clear explanations and time spent** in consults (medication explained; questions answered). - Multiple comments about **handling anxious pets gently**, including a nervous dog being examined for an ear issue and a puppy being kept at ease. - Several long-term clients (5–15 years) mention **consistent support over time**, including medication helping with age-related problems. - One reviewer explicitly notes they **don’t feel charged unnecessarily**, alongside “good advice” and “excellent communication.”

## Summary Woodcroft Veterinary Group describes itself as a group of six practices with a “state-of-the-art” veterinary hospital providing routine care alongside referral and emergency treatment for dogs, cats and rabbits. The website highlights major hospital facilities (multiple operating theatres, CT, ultrasound, X‑ray, in-house lab facilities, and visiting MRI), which fits with reviews describing hospital-level cases such as corneal ulcer surgery and intensive resuscitation attempts. Owners’ recent experiences are mixed: several reviews describe detailed updates and follow-up (including daily calls after a pet’s death and vets staying in touch after treatment), while one recent 1‑star review alleges a late-night consultation led to a recommendation for immediate euthanasia that the owner feels was inappropriate. Concrete examples mentioned include CPR and injectable treatment for 45 minutes on arrival in an emergency, urgent treatment for a corneal ulcer, and referrals in for heart murmur assessment/treatment. ## Services Based on the clinic website and the latest reviews, services/capabilities mentioned include: - **Emergency care** (owners describe arriving in an emergency, including not being registered clients; one case involved CPR and injectables for 45 minutes). - **Referral-level care** (the practice states it accepts referrals; reviews mention being referred for a heart murmur needing immediate treatment). - **Routine care** (website lists annual vaccinations, flea and worm control, and health check-ups). - **Ophthalmic treatment and surgery** (urgent treatment for a **corneal ulcer**, with a “surgeon” named in the review). - **Diagnostics and hospital facilities** (website: separate cat/dog wards, large hospital wards, **six operating theatres**, **CT scanner**, **X‑ray**, **ultrasound**, **lab facilities**, and **visiting MRI**). ## Pricing - One reviewer reports being charged **£260 for a consultation after 11pm**. ## People - **Alistair (surgeon)** – credited in a review for urgent treatment of a pug’s **corneal ulcer**, alongside praise for the wider hospital team. - **Alex Wilson** – described as treating a pet with “urgency and compassion” and helping the owner “find a solution,” after a difficult prior experience elsewhere. - **Helen and Chloe** – singled out for **aftercare support**, including **daily calls** and ongoing updates after an emergency case where the pet died en route. - **Zuzi** – mentioned in a referral case for a **heart murmur**; the owner reports clear explanations, phone updates, and continued check-ins afterwards. ## Reviews **Google rating: 4.4 stars from 172 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Strong feedback on compassion during end-of-life care**, including accounts of staff taking time, not rushing, and treating owners with dignity in final days or after a loss. - **High-intensity emergency efforts are specifically described**, including CPR and injectable treatment for 45 minutes, and owners feeling the team “did absolutely everything possible.” - **Communication and follow-up are a repeated positive**, such as step-by-step updates during hospital stays, vets calling with updates, and ongoing check-ins after treatment. - **Clear explanations around costs/insurance are mentioned**, with one owner appreciating reassurance and insurance guidance, and another stating charges were explained before treatment. - **A sharp negative outlier raises concern about decision-making and cost in an out-of-hours consult**: one reviewer alleges they were advised to euthanise immediately after a late-night visit (and cites a £260 after-11pm consultation fee), while their regular vet later treated an infection and the pet recovered. This conflicts with other owners’ accounts of careful, empathetic support.