Emergency Vets in Stockport

## Summary Torkington Park Veterinary Centre is a veterinary practice that’s set up for routine care (boosters, parasite treatments, check-ups) and end-of-life support, with multiple recent reviews describing help keeping pets comfortable in their final days. The clinic is also listed as a veterinary nurse training facility and as offering emergency veterinary services (24/7 or extended hours). A distinctive, practical policy mentioned by an owner is a candle in reception that’s lit during euthanasia appointments, with a request for soft voices and respect. Reviews repeatedly describe gentle handling and patient communication (including with nervous or skittish dogs), while one reviewer reports serious frustration with front-desk administration when trying to join a waiting list—long holds, being cut off, and not having details checked. ## Services - **General appointments and preventative care:** boosters, flea/worming treatment, and general health checks (including discussing additional concerns during a visit). - **Nail trims:** a veterinary nurse trimming a dog’s nails is specifically mentioned. - **Support in a pet’s final days / euthanasia-related care:** owners describe the team helping keep pets comfortable and treating pets “with absolute dignity”; the reception “candle” policy is also described by a reviewer. - **Emergency veterinary services:** listed as available (described only as “24/7 or extended hours” in the provided clinic data). - **Veterinary nurse training facility:** listed in the provided clinic data. ## People - **Michael Goodwin (vet):** mentioned by name for helping make a dog comfortable in their final days; the owner emphasised dignity and compassion in how the pet was treated. - **Andy (vet):** repeatedly described as patient and knowledgeable; one owner credits him with helping a previously skittish dog relax enough to accept care. - **Gill:** thanked by name alongside Andy in a recent review for customer service and empathy. - **Veterinary nurses:** specifically credited for successfully trimming a dog’s nails when the dog usually wouldn’t allow it. - **Reception/admin:** feedback is mixed—some reviews call reception friendly and professional, while one reviewer reports repeated problems when trying to transfer to the practice via a waiting list (being put on hold for an extended period, being cut off, and not having details checked). ## Reviews **4.7 stars from 215 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often describe **gentle handling and respectful treatment**, including for nervous pets and during end-of-life care. - Several reviews mention **clear help/advice and supportive communication** from the team. - One reviewer reports a **negative, repeated experience with administration** when trying to join a waiting list (unhelpful receptionist, long hold, call cut off, and lack of follow-up), which conflicts with other comments describing reception as friendly and professional.

## Summary Marple Veterinary Centre is owned by the IVC Evidensia Group (as described by a long-term client in a recent review). The website describes routine and preventive care for cats, dogs, rabbits and other small pets, plus practical admin services like export certificates and online repeat prescriptions. Reviews add that people often get **same-day appointments**, and multiple owners mention staff taking time to **explain options clearly** and help **nervous pets** stay calm during procedures like blood tests. Pricing is a recurring concern in the latest reviews, including a reported **insurance administration charge** and complaints about encouragement to add extra services. ## Services From the clinic website and recent reviews, services mentioned include: - **Consultations** for cats, dogs, rabbits, guinea pigs and other small animals (ferrets and hamsters are also listed) - **Vaccinations and health checks** (cats, dogs and rabbits) - **Microchipping** - **Operations including neutering** - **Worm and flea treatment** - **Free weight clinic** and **dietary advice** (including prescription diets) - **Repeat prescriptions** with **online ordering** - **Export certificates** for the EU and other destinations - **Emergency/urgent care:** the website references needing an emergency vet but doesn’t detail the arrangement; one reviewer says they were directed at night to **Vets Now** as the out-of-hours service - Review examples of clinical care include treatment for a **deep leg laceration involving muscle and tendon**, and **blood tests/check-up** for an anxious dog ## Pricing Pricing details explicitly mentioned in reviews: - **Consultation fee:** “circa **£50**” (review estimate) - **Insurance administration charges (reported):** **£39.95** (Vets Now) + **£18.95** (Marple Vets) = **£58.90** total in one case, even though the owner paid bills directly and then claimed back from insurance (as described by the reviewer) ## People Named staff mentioned in reviews: - **Dr. Lenka (vet)** – praised for taking time to explain things and for care with cats (owner mentions their cats by name) - **Grace** (role not specified) – mentioned alongside Dr. Lenka as “the best” and as taking time to explain things Other recurring, concrete staff behaviours described in reviews: - **Reception and nursing team** described as friendly and welcoming - Vets and nurses reported to **listen without rushing**, explain options, and help dogs **relax during consultations** - Handling of an **anxious/stressed dog** during **bloods and a check-up** was described as calm and reassuring, aimed at reducing the dog’s anxiety ## Reviews **Google rating: 4.6 stars from 278 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed of access:** multiple owners mention being seen quickly, including **same-day appointments** - **Communication style:** several reviews describe vets taking time, **listening**, and **explaining treatment options clearly** - **Handling and support for nervous pets:** owners describe staff helping dogs relax and managing anxiety during procedures like **blood tests** - **Urgent care examples:** one owner credits quick action after a serious **leg wound involving muscle and tendon** - **Costs and add-on charges:** some owners say the practice is **expensive**, with specific complaints about **rising prices**, encouragement to buy additional services, and **fees not clearly listed online** (including an insurance administration charge)