Specialist Vets in Stockport

## Summary This is a **locally owned Vets4Pets practice (Companion Care Ltd)** with a **modern, well‑equipped setup** (in‑house lab, digital imaging, operating theatre, separate dog/cat wards, and an isolation unit). The website positions it for **surgery and advanced diagnostics** (including orthopaedics, cardiology workups, endoscopy and ultrasound), and it’s also listed as a **veterinary nurse training facility**. From the latest reviews, owners most often describe: - **Good clinical communication and compassion in difficult moments**, including **detailed explanations** and support around pet loss. - **Ability to see small/exotic pets** when needed (e.g., an **emergency appointment for a pet mouse** with gentle handling and medication provided). - A repeated operational drawback: **overbooking and long waits**, with reports of appointments running **30–40 minutes late (and sometimes over an hour)** and a **noisy, stressful waiting room** for pets. ## Services Services and capabilities mentioned on the clinic website include: - **Surgery & procedures:** airway surgery, ear surgery, soft tissue surgery, **cruciate surgery**, fracture repair, orthopaedics, operating theatre, anaesthesia, blood transfusion. - **Diagnostics & imaging:** **digital X‑ray**, **dental X‑ray**, ultrasound, ECG, echocardiography, endoscopy, blood pressure monitoring, Tonopen (eye pressure testing). - **In‑house testing:** biochemistry, haematology, electrolytes, in‑house laboratory. - **Dentistry:** dentistry and dental imaging (dental X‑ray). - **Cancer care:** chemotherapy & cancer treatment. - **Preventive / routine care & clinics:** microchipping, nurse clinic, weight clinic, health plans, prescriptions/medication. - **Species noted:** small mammals and exotic pets; rabbit medicine and testing; small mammal medicine and surgery. - **Facilities:** hospital ward, **separated dog & cat wards**, isolation unit, pharmacy. - **Home visits** (listed on the website). - **Out-of-hours emergency care:** provided by **Woodcroft Veterinary Hospital** (as stated on the website). Review examples that align with the above include an **emergency appointment for a mouse** and medication provided, and multiple comments about the practice handling **cats and kittens** with intensive support. ## Pricing - **Out-of-hours emergency consultations (via Woodcroft Veterinary Hospital):** from **£240 before 11pm**, and from **£300 after 11pm** (website-stated starting prices). ## People Named staff mentioned in reviews: - **Jack (vet, role implied by context):** described as the person owners turned to after a bad experience elsewhere; reviewers say **options were explained in detail** and they didn’t feel “rushed out.” One review also mentions the practice following up with a **phone call a couple of days later** after initial contact via **WhatsApp**. - **Kobus:** a long-term client says their dog is “always excited to see” him, suggesting a **calm, trusted rapport** built over repeated visits. - **Pauline (name noted with some uncertainty by the reviewer):** praised for being **very gentle** during an **emergency visit for a pet mouse**, and for providing the medication needed rather than dismissing the case. Front-desk experience is described inconsistently: one reviewer found it “pot luck” whether they reached a **helpful receptionist**, and also reported difficulty getting through by phone. ## Reviews **Google rating: 4.6 stars from 1401 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Compassionate care and clear explanations**, including support during euthanasia/bereavement and owners feeling listened to rather than rushed. - **Help with urgent and small/exotic cases**, including an emergency appointment for a mouse and medication provided. - **Longstanding relationships:** at least one family reports using the practice over **15 years** across several pets. - **Operational complaints about access and flow:** repeated mentions of **overbooking**, **difficulty getting through by phone**, **appointments running significantly late**, and a **chaotic/noisy waiting room** that can be stressful for pets. - **Conflicting views on motives/value:** one review alleges “the priority is profit,” while others describe supportive care and going “above and beyond,” particularly with cats and kittens.

## Summary Medivet Heaton Chapel (Lea Green Veterinary Centre) is part of the Medivet group (a multi-practice provider with 400+ veterinary practices and 27 24-hour centres). The practice is set up for routine appointments and urgent day-to-day problems, with owners frequently mentioning quick appointment availability and visits for minor injuries. Medivet also states it provides access to 24-hour emergency care via its network, with a nationwide overnight emergency consultation fee of £130 (for consultations between 7pm–9am). Owners’ recent comments most often focus on practical experience: being able to get appointments quickly, reception handling changes to bookings flexibly, and vets/teams giving advice and recommendations that people found helpful. ## Services - General veterinary consultations for pets (multiple reviewers describe bringing dogs and cats for care over many years). - Advice and recommendations during appointments (mentioned in several reviews). - Assessment and treatment for minor injuries (one owner describes attending due to a minor injury). - End-of-life support for an elderly cat (one review specifically mentions the team being “especially lovely” at that time). - Emergency care arrangement (per Medivet): access to 24-hour emergency care at one of Medivet’s 27 24-hour centres. ## Pricing - Overnight emergency consultation fee (Medivet network): **£130** for consultations between **7pm and 9am**. ## People - Reception team: described as **efficient and friendly**, and **flexible** when an owner needed to alter an appointment. - Clinical team (“the ladies” mentioned by one reviewer): owners describe them as **patient** and **helpful with advice**, and as handling pets in a way that makes animals comfortable enough to “enjoy seeing” them. - Support in difficult situations: one owner highlighted the team’s manner when their **elderly cat reached end of life**. ## Reviews **4.6 stars from 255 reviews.** The latest reviews available are overwhelmingly positive and focus on appointment access, how pets are handled, and practical support from both reception and clinical staff. “Themes below are drawn from the latest written reviews available to us.” - **Appointments and scheduling:** owners say they can **get an appointment quickly**, and that reception are **flexible** with changes. - **Guidance during visits:** repeated mentions of **helpful advice and recommendations**. - **Handling of pets and clinic atmosphere:** dogs described as being relaxed and even enjoying visits; the practice is described as a **relaxing place** by one owner. - **Care over time:** multiple owners mention long-term use across **several pets** and continued satisfaction, including support during **end-of-life care**.

## Summary Woodcroft Veterinary Group is a group of six practices with a veterinary hospital, providing routine, referral, and emergency care (established in 1976, per its website). The website describes hospital-level facilities including separate cat and dog wards, six operating theatres, CT, x‑ray, ultrasound, lab facilities, and a visiting MRI service. In the latest reviews available to us, owners most often describe clear communication and practical decision-making (for example, vets “answered all my questions,” explained medication, and one owner says they “never feel…charged unnecessarily”). Reviews also mention ongoing management of age-related issues with medication, and a “major op” with “outstanding” care. ## Services - **Routine and preventative care:** annual vaccinations, flea and worm control, health check-ups (website). - **Emergency care:** stated as offered (website). - **Referral care:** stated as offered (website). - **Species seen:** dogs, cats, rabbits (website). - **Examples mentioned in reviews:** medication prescribed for age-related conditions; treatment for an **ear infection**; a **major operation** (procedure not specified). - **Facilities/capabilities (website):** large hospital wards with separate cat and dog wards; six operating theatres; CT scanner; x‑ray; ultrasound; lab facilities; visiting MRI. ## People - **Holly (vet nurse):** mentioned by name; one owner says their dog “adores” her after a major operation and describes the overall care as “outstanding.” - **George:** mentioned by name; praised for handling a very nervous dog during an ear examination for an infection (“although she was scared she did let him look in her ears”). - Owners also repeatedly mention the wider team (receptionists, nurses, vets) for being welcoming and for **taking time to explain medication** and do **thorough check-overs**. ## Reviews **Google rating: 4.8 stars from 118 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners describe **clear explanations and time spent** in consults (medication explained; questions answered). - Multiple comments about **handling anxious pets gently**, including a nervous dog being examined for an ear issue and a puppy being kept at ease. - Several long-term clients (5–15 years) mention **consistent support over time**, including medication helping with age-related problems. - One reviewer explicitly notes they **don’t feel charged unnecessarily**, alongside “good advice” and “excellent communication.”

## Summary Woodcroft Veterinary Group describes itself as a group of six practices with a “state-of-the-art” veterinary hospital, offering routine, referral and emergency care. The website highlights hospital-level facilities including separate cat/dog wards, multiple operating theatres, CT imaging, ultrasound, x‑ray, in-house lab facilities, and a visiting MRI service. In the latest reviews available to us, owners most often mention clear explanations during appointments, support for anxious/difficult-to-handle dogs (including taking the time needed), and a monthly payment option via a “pet club/pet health plan” for routine care. ## Services From the clinic website summary and reviews, Woodcroft Veterinary Group is described as providing: - Routine veterinary care and preventative health care - Annual vaccinations - Flea and worm control - General health check-ups - Referral services - Emergency care (stated as provided for clients and also for referring vets) - Species mentioned: dogs, cats, rabbits - Hospital facilities/capabilities listed: separate wards for cats and dogs, large hospital wards, six operating theatres, CT scanner, x‑ray, ultrasound, lab facilities, and a visiting MRI service - Support around end-of-life care is referenced in a review, including help with cremation arrangements for a cat ## People Named team members mentioned in reviews: - **Aisling Ryan** (role not stated): thanked by a client for help during a cat’s end-of-life care journey. - **Cara Lewis** (role not stated): specifically credited with helping a client with cremation arrangements and providing “extra special service” during bereavement. Other staff feedback (roles not individually named): - **Reception team**: repeatedly described as welcoming/friendly and helpful; one review highlights a clean, bright waiting area and a friendly receptionist. - **Vets and nurses**: owners mention being able to ask questions easily and having things explained clearly. Several reviews describe the team taking time to support owners with dogs that struggle at vet visits. ## Reviews **Google rating: 4.8 stars from 93 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Long-term loyalty is common (multiple owners mention using the practice for 10+ years and over 30 years). - Clear communication: owners mention that “everything is explained clearly” and that vets/nurses are approachable for questions. - Handling nervous or challenging pets: one owner says their dog, previously refusing to go near exam rooms elsewhere, was “completely different” here; another mentions staff gave “all the time needed” with a difficult dog. - Practicalities: reviews mention appointments being easy to make and not waiting too long. - Payment planning: multiple reviews reference a monthly payment option via a “pet club/pet health plan” to spread costs for routine items like annual boosters, worming and flea treatment. - End-of-life support is specifically described in one review, including help organising cremation arrangements.

## Summary Marple Veterinary Centre is owned by the IVC Evidensia Group (as described by a long-term client in a recent review). The website describes routine and preventive care for cats, dogs, rabbits and other small pets, plus practical admin services like export certificates and online repeat prescriptions. Reviews add that people often get **same-day appointments**, and multiple owners mention staff taking time to **explain options clearly** and help **nervous pets** stay calm during procedures like blood tests. Pricing is a recurring concern in the latest reviews, including a reported **insurance administration charge** and complaints about encouragement to add extra services. ## Services From the clinic website and recent reviews, services mentioned include: - **Consultations** for cats, dogs, rabbits, guinea pigs and other small animals (ferrets and hamsters are also listed) - **Vaccinations and health checks** (cats, dogs and rabbits) - **Microchipping** - **Operations including neutering** - **Worm and flea treatment** - **Free weight clinic** and **dietary advice** (including prescription diets) - **Repeat prescriptions** with **online ordering** - **Export certificates** for the EU and other destinations - **Emergency/urgent care:** the website references needing an emergency vet but doesn’t detail the arrangement; one reviewer says they were directed at night to **Vets Now** as the out-of-hours service - Review examples of clinical care include treatment for a **deep leg laceration involving muscle and tendon**, and **blood tests/check-up** for an anxious dog ## Pricing Pricing details explicitly mentioned in reviews: - **Consultation fee:** “circa **£50**” (review estimate) - **Insurance administration charges (reported):** **£39.95** (Vets Now) + **£18.95** (Marple Vets) = **£58.90** total in one case, even though the owner paid bills directly and then claimed back from insurance (as described by the reviewer) ## People Named staff mentioned in reviews: - **Dr. Lenka (vet)** – praised for taking time to explain things and for care with cats (owner mentions their cats by name) - **Grace** (role not specified) – mentioned alongside Dr. Lenka as “the best” and as taking time to explain things Other recurring, concrete staff behaviours described in reviews: - **Reception and nursing team** described as friendly and welcoming - Vets and nurses reported to **listen without rushing**, explain options, and help dogs **relax during consultations** - Handling of an **anxious/stressed dog** during **bloods and a check-up** was described as calm and reassuring, aimed at reducing the dog’s anxiety ## Reviews **Google rating: 4.6 stars from 278 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed of access:** multiple owners mention being seen quickly, including **same-day appointments** - **Communication style:** several reviews describe vets taking time, **listening**, and **explaining treatment options clearly** - **Handling and support for nervous pets:** owners describe staff helping dogs relax and managing anxiety during procedures like **blood tests** - **Urgent care examples:** one owner credits quick action after a serious **leg wound involving muscle and tendon** - **Costs and add-on charges:** some owners say the practice is **expensive**, with specific complaints about **rising prices**, encouragement to buy additional services, and **fees not clearly listed online** (including an insurance administration charge)