Companion Care (Stockport) Ltd T/A Vets4Pets

This is a Vets4Pets practice in Stockport with a modern, well-equipped setup, including an in-house lab, digital imaging, an operating theatre, separate dog and cat wards, and an isolation unit. The clinic’s website highlights surgery and advanced diagnostics, including orthopaedics, cardiology workups, endoscopy and ultrasound, and it is also listed as a veterinary nurse training facility. Recent feedback is broadly positive about the vets’ clinical care and communication, though repeated complaints mention overbooking, long waits, and a stressful waiting-room experience.

Services

•Surgery and procedures: airway surgery, ear surgery, soft tissue surgery, cruciate surgery, fracture repair, orthopaedics, anaesthesia, blood transfusion, and use of an operating theatre.
•Diagnostics and imaging: digital X-ray, dental X-ray, ultrasound, ECG, echocardiography, endoscopy, blood pressure monitoring, and Tonopen eye pressure testing.
•Testing and medical support: in-house biochemistry, haematology, electrolytes, pharmacy support, prescriptions, and medication dispensing.
•Dentistry and cancer care: dentistry, dental imaging, chemotherapy, and cancer treatment.
•Routine and preventive care: microchipping, nurse clinics, weight clinics, and health plans.
•Species seen: cats and dogs as well as small mammals and exotic pets, with the website also listing rabbit medicine and testing plus small mammal medicine and surgery. Recent reviews include an emergency appointment for a pet mouse, and one owner also mentions a bulldog treated under sedation for infected nails, paws and back legs.
•Facilities and access: hospital ward, separate dog and cat wards, isolation unit, pharmacy, and home visits.
•Out-of-hours emergency care: handled by Woodcroft Veterinary Hospital.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The clearest published figure is for out-of-hours emergency consultations via Woodcroft Veterinary Hospital, starting from £240 before 11pm and £300 after 11pm.

Recent reviews give a mixed picture on cost: some owners say the practice is not pushy, helps keep costs down, and offers alternatives where possible, while others describe some medicines and consultations as expensive.

People

•Jack: praised for detailed explanations, compassion around pet loss, and making owners feel listened to rather than rushed.
•Kobus: mentioned by a long-term client as someone their dog is always happy to see, suggesting a strong ongoing rapport.
•Pauline (name given with some uncertainty by the reviewer): thanked for being gentle during an emergency appointment for a pet mouse and for providing the medication needed.

More broadly, reviews often speak well of the vets and clinical team, while feedback about the reception team is more mixed.

Reviews

Google rating: 4.6/5 from 1,418 reviews.

•Many owners describe the vets as caring, skilled, and clear in their communication, especially in difficult situations such as bereavement or urgent treatment.
•Recent examples include help with emergency and uncommon cases, such as a pet mouse, as well as follow-up contact and detailed explanations from the clinical team.
•Several reviews point to strong long-term trust, including clients who have used the practice for many years and owners who specifically mention staff members by name.
•The main negative theme is operation and front-desk experience: repeated complaints mention long delays, appointments running 30 to 60+ minutes late, difficulty getting through by phone, and a noisy or chaotic waiting room. Views on pricing are also mixed, with some describing good value and others feeling charges are high.

Reviews for Companion Care (Stockport) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 1418 we track in total. Recent reviews may not be representative of overall sentiment.

Jo Banna

3 weeks ago

Brilliant vets. Old school. They don't sell you treatments you dont need. I highly recommend

Magdalena Mordarska

Tim Longson

1 month ago

Nice staff but the prices they charge are insane - for the equivalent of calpoll (liquid paracetamol painkiller) for my dog it was over £60 just for the drugs, and another nearly £60 on top for the 10 minute consultation! If the prices were cut in half then it would still be expensive, but at least a bit more affordable.

L E

Very poor customer service. The vets themselves here are brilliant and genuinely fantastic at what they do and I thank them for saving my dogs life. Unfortunately, 90% of receptionist staff are unhelpful, rude & unsympathetic which is of course not something you would expect from these people who claim to “love all animals” They seem friendly and helpful over the phone, but once you are in the waiting room - it’s a very different atmosphere, almost a cliquey like high school atmosphere. You will book appointments and i appreciate that these appointments overun, but if you ever miss an appointment they will refuse to rebook you in until you have paid that £10 missed appointment fee - how is that fair if they can’t keep to their appointment times?

Joanne Robertson

I brought my bulldog in for sedation as his nails, paws and back legs were infected. Appointments always available, friendly staff, they actually care about keeping costs down when you have no pet insurance and offer plenty of alternatives. This vet practice is not pushy like others. My bulldog is on the mend and almost back to his happy bouncy self.

Steven

3 months ago

Never a problem, staff always friendly, generally always have what I go in for, some good deals, animals look well cared for... and always fun to say hello to the animals in there, of course.

S L

Decent vets and facilities, but always over book. Really hard to get through on the phone, pot luck whether or not you get a helpful receptionist. Waiting room is chaotic, badly laid out and noisy. Very stressful for pets. Also appointments are never on time. Have had to wait over an hour past the appointment time recently, but suually at least 30-40 mins, even when ive phoned to check if they're running to schedule and been told they are

Reece Sanford

Jack and the team have been absolutely amazing. We were very unhappy with our previous vets and when we met Jack for the first time just 3 weeks ago when we lost our eldest Springer she gave us the sign he was the person to contact. I contacted Vets4Pets via WhatsApp and the professionalism, care, understanding and help was 110%. They phoned me a couple of days later and whoever I spoke to was lovely. They really couldn't have been any nicer. Rather than being rushed out or feeling we were just another customer, or not having things explained to us like our previous vets the team at Vets4Pets really care about not only your pets but you too. Everything was explained in detail and nothing was too much trouble. Thank you for your care and compassion when we lost Snoop and your support and help when we brought Poppy in today.

Steve Delves

The priority is profit.